Refund policy

Refund, Return & Exchange Policies

At Greendragonflyfashion, we are committed to provide high-quality products and ensure customer satisfaction. Our easy returns and exchanges ensure a stress-free shopping experience. Here’s a guide to our policies:

Order Cancellations

  • To cancel your order, please reach out to our customer support team through mailing or WhatsApp us before it ships.
  • Once shipped, cancellations are not permitted, but you can initiate a return (with a small processing fee of Rs. 99/-).
  • Please note that Custom-made orders are specially tailored and cannot be cancelled, returned, or refunded.

COD Policy

  1. Customers opting for Cash on Delivery (COD) need to pay a Rs. 150/- prepaid amount at the time of order placement.
  2. The remaining balance is payable upon delivery.
  3. In case of a return, the refund will be processed as per our return policy, excluding the Rs. 150/- prepaid amount, which is non-refundable.

Returns & Exchanges Process

  1. Request Initiation – Submit your return or exchange request within 3 days of delivery. Our team will contact you the next working day to verify the conditions.
  2. Approval & Pickup – After verification, we’ll schedule a pickup within 48 hours.
  3. Exchange Dispatch – Once we receive the original product and it passes our quality check, we will dispatch your replacement order.'
  4. Quality Check & Refund – Once we receive your return, our team will inspect it. If it passes the quality check, we’ll process your refund within 7 working days.

Key Notes for Returns & Exchanges:

  1. Products should have all the brand tags intact.
  2. Items must be unused, unwashed, unaltered, and untorn.
  3. Returns can be requested within 3 days of delivery only.
  4. A Rs. 99/- pickup fee applies to return orders.
  5. Please note that some items cannot be returned or exchanged, this includes:
  • Limited offer sale items
  • Buy 1 Get 1 offer items.
  • Custom-made products
  • Personalized items.
  • International orders

Exchange Policy

  • You can exchange your order within 7 days of delivery.
  • Exchange is allowed for any available style on our website.
  • If the new item costs more, you'll need to pay the difference via a payment link.
  • If the new item costs less, you'll receive the remaining amount as Store Credit (valid for 1 year).
  • If you return an exchanged product, you'll get Store Credit for the invoice value (valid for 1 year).

Refund Policy

  • Refunds are processed within 7 business days once the return passes our quality check.
  • The amount will be credited back to your original payment method.
  • If an item ordered by you arrives in a damaged or defective state, we’ll send a replacement. In that case, an opening video of the product will be appreciated by us. If the product you ordered gets out of stock, you’ll get a full refund or the option to choose another product of the same value.
  • Refund is only eligible for approved returns & self-return items are required to be informed prior & should be in approved status.

Store Credit

  • Store credits are sent to you as a Gift Card Code via email.
  • Use it at checkout under 'Use Discount Code or Gift Card.'
  •  Valid for 1 year, for one-time use, and cannot be reissued.